Forum Discussion

BBBrian's avatar
BBBrian
Channel Surfer
7 hours ago

Roku TV fails to connect it the internet

The roku tv I have has been failing to stay connected to wifi so I have to do a network reset every 2 or 3 days.  First indication is the voice remote will just quit, so l have to use my old RF or IR remote to do anything at all with the tv.  My roku express doesn't have this problem and stays connected and the remote doesn't frustrate me to a rage.  The obvious solution of course was to connect the express to the tv via the excessively prolific HDMI ports on the tv.  Additionally I can still cast to the TV regardless  if or not the tv is connected to the internet provided of course that I disable my VPN on the computer I cast from or it wont complete the connection.  This wifi failure on the tv has been consistent for about 6 weeks making me think that some update's what has broke the tv.  I have only done one factory reset on this 2017 tv this whole time and I'd rather avoid having to do that considering the hours of time I'd have to spend getting things back on there how I had it.  However that seems to be the only remining task before I expense the device off to the pawn shop.      

1 Reply

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator

    Hey, BBBrian​ 

    You mentioned your Roku TV has been having trouble staying connected to the internet—thanks for trying some troubleshooting steps already. Can you share more info? 

    • Does your Roku show any error message or code when it disconnects from the internet?
    • Have you tried connecting it to a different Wi-Fi network to see if the issue still happens?

    Let us know when you can!

    Roku Community Team