My info was deleted so I'm posting it again.
This issue has been happening to both of my Roku tvs for a while. This just happened again while I was using Netflix but the issue happens with a wide variety of apps I use regularly. This is definitely not a new problem but likely an issue that is rapidly expanding. Unfortunately a full reset and a uninstall/reinstall did not solve my issue. Here is a list of all the requested information.
TCL Model: 32S335
Model: 8122X - Roku TV
Serial number: YK000X203411 (NST220203411)
Software version: 12.5.0 • build 4176-48
GC version: 10.4.45
Timestamp: 2023-12-27T07:17:23Z
Tracker ID: 11-518-837
Second post that was deleted
The issue just happened to my Roku tv downstairs while using the Peacock app
Model: C122X - Roku TV
Serial number: X00000CR563S (SO3AT01R563S)
Software version: 12.5.0 • build 4176-93
GC version: 10.4.45
Timestamp: 2023-12-27T22:17:44Z
Tracking ID 3S-519-737
Hi dnaylor5,
Thanks for keeping in touch with us here in the Roku Community!
We appreciate the extra details about this. We'll take care of this information and forward it over to the appropriate Roku team for further investigation.
We'll make sure to keep an eye on this and provide an update here once we have it available.
Best regards,
Rey
