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AvengerJFB's avatar
AvengerJFB
Binge Watcher
2 years ago

ROKU TCL / Denon HD-CEC broke

I have two TCL TVs (Series 4 and 6) and 2 Denon receivers. Both receivers have stopped functioning. They are recognized by the TV because Control TV with Remote works and says Active but eARC is list...
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi, AvengerJFB.

Greetings from the Roku Community!

Thanks for reaching out. We'd be more than willing to help you find the best resolution so that you can access your Denon receivers on your TCL Roku TVs.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Specific troubleshooting steps you've done to try and resolve the issue.
  • When did you start experiencing this?

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly