Forum Discussion

mistym's avatar
mistym
Reel Rookie
21 days ago

Roku streaming stick won't connect to hotel wifi

I just bought this roku stick. I travel a lot for work. Thought this would be good. Well no its not. Its a waste of $50. Won't connect to anything but my phone Hotspot. I reset and restarted this thing to many times now cause it won't work with any steps they say on here. 

 

What's with the device Roku? Why does it offer hotel connections but won't actually connect. Plus its open so store won't even take the thing back now. 🤨 thats a real kick to the face. Make it right Roku. 

4 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    mistym 

    What is the model number of the "roku stick"?

    Have you successfully completed the setup/activation of the device through your hotspot?

    • mistym's avatar
      mistym
      Reel Rookie

      Yes i did the setup and activation and I will let you know model number when I get back to my hotel this evening. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    mistym-

    Many hotels, dorms, campgrounds, etc, are set up with a wifi system that you connect to by logging in on a web page via an internet web browser.  This establishes your connection for that device.    That's okay for a computer or phone that has a web browser, but your Roku does not have one.   
     
    In order to log the Roku into the net's web page, you log in via your computer/phone/tablet as usual but you run it through the Roku via a WiFi-Direct connection, instead of directly.     

    [One caveat: the Roku must already have been set up and linked to your Roku account. It's easiest to do this at home before you leave.  Otherwise you can do the initial setup via a conventional WiFi connection, like a WiFi hotspot on your phone, before connecting through the Hotel/Dorm setup process.]
     
    With a Roku that is pre-linked to your Roku account, you log into the hotel/dorm account by connecting your computer or mobile device to the system through the Roku via a wifi-direct connection. When you then log into the system's web page on your browser while connecting through the Roku it establishes the Roku's connection.  
     
    This Roku page explains the process: https://support.roku.com/article/215058118

     

     

    • mistym's avatar
      mistym
      Reel Rookie

      I already got it setup but everytime I try connecting it the way it says to do same as you did with phone or laptop it gives error and won't pull up page. This has been an issue for years now with roku from what im seeing now. Should have looked at this before buying this junk I guess.