Their solution is total b.s. it doesn't work. I attempted their solution, and it actually made the batteries drain faster. I bought a second device, it's only been installed since January 29th, of this year, and it now needs the batteries replaced. Who's getting kickbacks from the battery companies?
Hello angrybunny
We sincerely apologize for the inconvenience this issue has caused you.
Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able further to assist you from there.
All the best,
Kariza
"We sincerely apologize for the inconvenience this issue has caused you.
Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able further to assist you from there.
All the best,
Kariza"
This is the same exact automated response that Roku has been regurgitating for years in regards to this issue. The moderators here just spit out this same exact line at everyone when they complain about the remote battery issues. Roku and the moderators know fully well they aren't helping anyone by asking for serial numbers. It doesn't matter what your device specific information is, sending you a replacement remote doesn't fix the issue because they are all the same, completely flawed!
I'm starting to think this is just a game Roku is playing with us and they are somehow in cahoots with battery companies to purposely drain batteries fast to keep customers buying more. I'd like to know how much of a percentage Roku makes each time customers by more batteries. If it isn't that then it's complete ignorance and incompetence by Roku to still not fix this issue.
Everyone that has this issue look forward to getting the same exact responses pasted from the Roku mod help script. Get your serial numbers ready! As if it will fix anything!
