Forum Discussion

M2k's avatar
M2k
Reel Rookie
10 months ago

Roku streaming stick not connecting

Connected 3rd Streaming stick,  2 are working just fine on the 3rd getting error 022  "wireless receiver not detected " . Tried on the other TV's that are working fine and getting  the same error. 

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    The wireless receiver is embedded in the USB cable.  It's possible that it's bad.  Are all the sticks identical?  Try swapping the USB cable from a working stick with the one that's not working.

    • M2k's avatar
      M2k
      Reel Rookie

       Thank you for contacting me - Yes,  I connected the wireless receiver from the other tv and it worked fine,  so that wireless receiver with this packaging is no good,  now how would I get a replacement from Roku , I bought this on Ebay and tried to get it going the same day that was delivered 

      • renojim's avatar
        renojim
        Community Streaming Expert

        What's the model number written on the stick or displayed under Settings->System->About?  Unless the stick is still under warranty, it's probably not worth buying a new cable and it may not be available anymore depending on the model.

        If the stick was advertised as working on ebay, you might try to get a refund.