Roku Streaming Stick 4K Frozen on Home Screen
About a month ago, I set up a new 4K streaming stick for my parents, and it's been working perfectly for the last month. However, two days ago, my dad called me to say that a "white box" was coming...
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I'd say the first thing to try is new batteries or to charge the remote if it's rechargeable. If that doesn't work, he probably needs to re-pair the remote. Tell him to unplug the power from the stick and find the pairing button on the back of the remote or inside the battery compartment and press and hold it until the light starts flashing (about 5 seconds). Once the light starts flashing reconnect the power to the stick.
The TV control buttons (power, volume, mute) are completely independent of the other buttons and it's possible for them to work while the other buttons don't.
