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pythagorean543's avatar
pythagorean543
Reel Rookie
2 days ago

Roku Streambar Pro - hard freeze followed by reboot during streaming

Issue: While watching streaming on certain channels, Roku will freeze to complete lock with no input/response registered from remote, followed by automatic reboot. Issue is independent of video qual...
roku player
tv & player support
pythagorean543's avatar
pythagorean543
Reel Rookie
2 days ago

Sorry should've added this in initial notes

Direct troubleshooting steps taken:

  • Self-initiated System Restart
  • Full power cycle (10 min device unplugged)
  • Channel remove/reinstall for both Disney+ and YouTube
  • Update system software (check for updates)
  • Full factory reset

 

Abstract troubleshooting attempted:

  • Replaced/upgraded HDMI cable to 2.1 spec
  • Updated TV firmware

 

Really seems to just be those two apps - Disney+ and YouTube - having some buffer or codec issue.

RokuArcelyn's avatar
RokuArcelyn
Community Moderator
2 days ago

Thanks for the extra details! pythagorean543 

Our team is looking into it, and we’ll reach out with updates as soon as we can.

Stay tuned!

Roku Community Team