Forum Discussion
pythagorean543
2 days agoReel Rookie
Sorry should've added this in initial notes
Direct troubleshooting steps taken:
- Self-initiated System Restart
- Full power cycle (10 min device unplugged)
- Channel remove/reinstall for both Disney+ and YouTube
- Update system software (check for updates)
- Full factory reset
Abstract troubleshooting attempted:
- Replaced/upgraded HDMI cable to 2.1 spec
- Updated TV firmware
Really seems to just be those two apps - Disney+ and YouTube - having some buffer or codec issue.
RokuArcelyn
2 days agoCommunity Moderator
Thanks for the extra details! pythagorean543
Our team is looking into it, and we’ll reach out with updates as soon as we can.
Stay tuned!
Roku Community Team