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pythagorean543's avatar
pythagorean543
Reel Rookie
2 days ago

Roku Streambar Pro - hard freeze followed by reboot during streaming

Issue: While watching streaming on certain channels, Roku will freeze to complete lock with no input/response registered from remote, followed by automatic reboot. Issue is independent of video qual...
roku player
tv & player support
RokuArcelyn's avatar
RokuArcelyn
Community Moderator
2 days ago

Welcome, pythagorean543​ 

It looks like your Roku Streambar Pro is crashing and rebooting during YouTube and Disney+ streams, while apps like Netflix and Prime Video work fine. Has the device had a recent update? And can you tell us the steps you have taken so far?

In the meantime, here are a few steps you can try:

  1. Update app: (Highlight the app, press the star (*) button, and select check for updates).
  2. Update Roku Software: Settings > System > System Update > Check Now.
  3. Power Cycle the Roku Device: Settings > System > Power > System Restart.

Let us know how it goes!

Roku Community Team

  • pythagorean543's avatar
    pythagorean543
    Reel Rookie
    2 days ago

    Sorry should've added this in initial notes

    Direct troubleshooting steps taken:

    • Self-initiated System Restart
    • Full power cycle (10 min device unplugged)
    • Channel remove/reinstall for both Disney+ and YouTube
    • Update system software (check for updates)
    • Full factory reset

     

    Abstract troubleshooting attempted:

    • Replaced/upgraded HDMI cable to 2.1 spec
    • Updated TV firmware

     

    Really seems to just be those two apps - Disney+ and YouTube - having some buffer or codec issue.

    • RokuArcelyn's avatar
      RokuArcelyn
      Community Moderator
      2 days ago

      Thanks for the extra details! pythagorean543 

      Our team is looking into it, and we’ll reach out with updates as soon as we can.

      Stay tuned!

      Roku Community Team