Forum Discussion

gt97grad's avatar
gt97grad
Reel Rookie
2 years ago
Solved

Roku Stick no power, no light

I have 4 roku sticks and one died a year ago and another one just died this morning...It is plugged into the wall and not the USB port in the back of the TV.  No light and no power, TV doesn't even recognize anything is plugged into the HDMI.  Have anyone else have this issue and solution or is it just end of life for the streaming stick?

TV & Player Setup

9 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi gt97grad,

    Thanks for taking the first post to the Roku Community!

    We understand that you are having issues with your Roku device, and we'd like to take action. However, we need more details to determine if there are any options we can investigate further.

    Refer to these questions to better identify the issue you're experiencing:

    • Are you encountering any error codes or messages?
    • What troubleshooting steps have you taken so far to resolve the issue?
    • Have you tried connecting the Roku device to another TV to see if you are experiencing the same issue?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel

    • gt97grad's avatar
      gt97grad
      Reel Rookie
      2 years ago

      Yes tried device in another TV and it didn’t work.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi gt97grad,

        Thanks for keeping us posted!

        We appreciate the steps you took to resolve the issue. In this case, we recommend connecting the device to another HDMI input to see if that resolves the issue you are experiencing.

        In addition, if your Roku device is connected through a cable, try switching the HDMI cable. Customers have reported that their TV was able to detect the Roku device when using a higher-speed HDMI cable.

        Lastly, we recommend connecting the device to an HDMI extender. You can order this from our Support page for a free HDMI extender.

        If you are still unable to resolve the issue you are experiencing, please keep us posted.

        All the best,
        Chel

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    gt97grad-

    Roku Streaming Sticks are powered by a USB power adapter.  Adapters have been known to fail or get knocked out by power surges. Try an adapter from another device, as long as the fine print on it says it supplies 5 vdc at a minimum of 1 amp.

    • gt97grad's avatar
      gt97grad
      Reel Rookie
      2 years ago

      Thanks I used the power adapter to charge a portable battery and it works so I don’t think that’s it. Maybe the Roku itself is fried?  Hurricane Beryl did just go over our area and we lost power for a couple days.