Model: 4670X - Roku Ultra
Serial Number: YJ0083064510
Software version: 14.0
TV Make/Model: Sony KD65X80K
The issue happened immediately after the v14.0 update, and no TV controls worked (Power, Volume Up/Down, or Mute). I just set the remote back to CEC setup, tried to manage some TV controls - and - now they work.
So, the failure mode occured in this manner:
1) The Sony TV was OFF, and connected to the Roku Ultra which was On.
2) The Roku Ultra did the self-update to v14.0 (and rebooted I assume?).
3) The Remote could no longer turn the TV on, or control Sound, etc. I then had to turn the TV on with it's dedicated remote.
So, in short, CEC setup and TV controls are now working with v14.0, but it did not work immediately after the software update (which happened while the TV was turned off).
Thanks for the update,
We just wanted to drop you a line to say that if you still have trouble or feel your issue has not been fixed, please let us know. And don't forget, you can always get help at support.roku.com when you need it.
Do not hesitate to let us know if you have any additional feedback.
Regards,
Arjiemar
The issue happened again today.
At about 10:55am today, the same Roku that I posted about earlier updated to v14.0.4. This update process broke the remote's ability to control the TV through the CEC setup method. We walked into the bedroom tonight, picked up the Roku remote, and it could no longer turn on the TV, or control the TV sound.
I tried restarting the Roku, and the remote still could not control the TV. At that point, I followed through with your diagnostic info that you requested earlier:
Model: 4670X - Roku Ultra
Serial Number: YJ0083064510
Software version: 14.0.4
TV Make/Model: Sony KD65X80K
Tracker Issue ID 10-407-645.
I pushed all the buttons on the remote for TV control - Power, Volume Up/Down, Mute - none of them worked, then I did the 5 Home, 5 Back button presses to generate this code for you.
The remote worked fine in CEC setup mode last night, and it no longer works tonight after your software update to 14.0.4.
Thanks for the update,
We appreciate you informing us that your CEC remote control broke again after the latest software update. We're pleased to help.
Is your Roku Ultra connected directly to your TV or through a receiver?
Thanks,
Arjiemar
How did you solve this? My Roku updated to 14.0.4 and now there's no option to enable CEC in the system menu.
Well, I had two Roku Ultras, and one started flaking out shortly after this post, so I ended up buying new ones and replacing both of my Ultras with 2024 models. I also gave up on CEC method of TV control.
