Forum Discussion

Pesto's avatar
Pesto
Reel Rookie
2 years ago
Solved

Roku Smart Picture - how / where to ask ROKU to let us turn this "feature" off?

I want to request they let us disable this, but I can't find a place or web site to send feedback to Roku. Czn someone please let me know how to do that?

Thx

TV & Player settings
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Pesto,

    Thanks for the response!

    We apologize for the misunderstanding, and thank you for sharing your thoughts. We value your feedback as our valued customer.

    We don't have any information to share at the moment about when the option to disable the Roku Smart Picture will be available on Roku.

    We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll pass this along to the appropriate Roku team for review.

    Please be aware that Roku is constantly striving to improve its streaming experience. Once again, thank you so much for your feedback; we value your input.

    All the best,
    Chel

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Pesto,

    Thanks for keeping us posted!

    You can use the following steps to reset the picture settings that you have changed for a picture mode to their default options.

    1. Start playing a movie or TV show on your TV
    2. Press Star * on your Roku remote
    3. Select Picture Settings
    4. Select Customize picture
    5. Select Reset Settings for the picture mode you currently have selected
    6. Select Reset to erase all changes made to that picture mode

    Tip: You can also reset all audio and picture settings by performing a factory reset in Settings > System  > Advanced system settings > Factory reset menu. Learn more about how to perform a factory reset.

    For more information about picture mode and picture settings, you can visit our Support pages below:

    Please let us know if you have any other questions or concerns.

    All the best,
    Chel

5 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Pesto,

    A warm welcome to the Roku Community!

    Can you please provide us with more specific information about your concern? We'd like to know more about how we can help. In addition, are you referring to the feature that turns off the picture display while streaming music to a specific channel/app?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel

    • Pesto's avatar
      Pesto
      Reel Rookie
      2 years ago

      I replied to this question, but do not see my response so I will briefly repeat my reply.

      I have no idea why you asked your question, as it suggests you aren't familiar with Roku's roll out of this "feature". Suggest you read Roku's April 10, 2024 press release "Your TV Just Got Better with New Updates from Roku", which in part states "With Roku Smart Picture, you can get the best picture quality for your Roku TV device without having to change the settings. As apps stream, Roku Smart Picture adjusts the backlighting, uniformity, and colors based on the type of TV. Additionally, Roku Smart Picture automatically optimizes the brightness and colors and selects the best picture mode—i.e., sports, movies, vivid, and standard—for the content you’re watching, offering a better TV viewing experience."

      That sounds nice, but it cannot be turned off.  So again I ask, where do I send feedback that users should have the ability to turn this off? 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Pesto,

        Thanks for the response!

        We apologize for the misunderstanding, and thank you for sharing your thoughts. We value your feedback as our valued customer.

        We don't have any information to share at the moment about when the option to disable the Roku Smart Picture will be available on Roku.

        We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll pass this along to the appropriate Roku team for review.

        Please be aware that Roku is constantly striving to improve its streaming experience. Once again, thank you so much for your feedback; we value your input.

        All the best,
        Chel