Forum Discussion

Humble's avatar
Humble
Reel Rookie
3 years ago
Solved

Roku skipping through show and returning to home screen

While I was trying to watch tv my Roku started skipping through the show or going to the Home Screen and going to other channels or trying to buy things. I have restarted it and factory reset it but ...
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  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Community Users!

    Thanks for raising your remote issues with us! No worries, we're here to find you the best resolution for this.

    Have you tried to perform a system reboot on your Roku streaming devices/TVs? If not, we highly suggest so as many users have testified that this process worked for them. You can do it by navigating to your Home screen. Scroll and select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart. 

    Let us know if this works for you and we'll go from there.

    Thanks,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Daryl123,

    Thanks for posting, and welcome here in the Roku Community!

    We appreciate you sharing your concern with us, and we're here to assist you with this. Let's perform a restart of your Roku device to have optimal usage. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly check to see if you notice any improvements.

    Please let us know how it goes.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi Daryl123,

Thanks for posting, and welcome here in the Roku Community!

We appreciate you sharing your concern with us, and we're here to assist you with this. Let's perform a restart of your Roku device to have optimal usage. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly check to see if you notice any improvements.

Please let us know how it goes.

All the best,
Kash

Daryl123's avatar
Daryl123
Reel Rookie
2 years ago

Thank you!!! 

Looks like your suggestion:(Settings > System > Power (skip if no sub-menu) > System Restart) worked.

Both ULTRA(s) are working now!

I appreciate the quick response.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Thanks for the update, Daryl123

    We're glad to hear this. If you need further assistance in the future, please feel free to reach out to us here in the Roku Community. We're always happy to help.

    Happy Streaming!

    All the best,
    Kash