Forum Discussion

Room2grow's avatar
Room2grow
Newbie
2 years ago

Roku remote won't pair with Element TV Both brand new

Dif you find a solution? I bought the roku with headphones for my old aunt and can not get it to pair with her element tv and she messes it up trying to use 2 remotes . She gets confused easily.

remotes

4 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Room2grow,

    Greetings from the Roku Community!

    We appreciate you letting us know about your issues using your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.
    Kindly check out this support article on how to pair your Roku remote with your Roku device, and make sure to use the correct remote.

    Let us know how it goes, and we will continue to assist you further.

    Kind regards.

    Eunice

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      2 years ago

      If the Element tv is old try Toshiba tv codes. 

  • mswho42's avatar
    mswho42
    Reel Rookie
    2 years ago

    I think mine ended up working by using the Akai codes

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi mswho42,

      A warm greeting from the Roku Community!

      Thanks for sharing your concern about your Roku remote—that it's not working. We'd love to take a look at how we can help. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you encountering any error codes or messages? In addition, could you specify the troubleshooting steps you have taken to try to resolve the issue?

      With more detailed information, we'll be able to assist you further.

      All the best,

      Chel