Forum Discussion

htoll's avatar
htoll
Reel Rookie
4 years ago
Solved

Roku Remote Won't Pair After Changing Batteries

Purchased a Roku Streaming Stick 4K a few months ago and everything worked perfectly until I went to change the batteries in the voice remote. I have taken out the batteries, unplugged the Roku devic...
remotes
  • RokuMary-F's avatar
    RokuMary-F
    4 years ago

    Hi htoll,

    Thanks for keeping in touch and providing the additional information.

    I have passed along your information to our Support team. They will follow up and assist you.

    We appreciate your patience for the time being.


    Best regards,
    Mary

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

htoll

Thanks for the posts.

Please feel free to provide us with the Roku device serial number/device ID on your Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

  • htoll's avatar
    htoll
    Reel Rookie
    4 years ago

    Thanks Danny,

    Serial number: X01700CE486V

    Device ID: S08Y419E486V

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi htoll,

      Thanks for keeping in touch and providing the additional information.

      I have passed along your information to our Support team. They will follow up and assist you.

      We appreciate your patience for the time being.


      Best regards,
      Mary

      • dhbshaw's avatar
        dhbshaw
        Newbie
        3 years ago

        I've been having trouble getting my new Roku Express 4k+ remote (RC-FA1 3226001105). After following instructions to the letter, and support instructions (remove and replace remote batteries, unplug and plug in Roku, press pairing button for 5-30 seconds...), I discovered if I went through this whole process but DID NOT press pairing button (pairing light starts flashing without pressing button), remote paired. This may be a fluke I don't know but worth a try!