Hi htoll,
Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being.
Best regards,
Mary
I think those remotes are essentially garbage. I have two Ultras that Roku gave me. I started using one at night with headphones. The first remote worked fine for quite a while, but it ate batteries. Then every time I plugged in my headphones the Ultra would freeze, requiring me to reboot and pair. Eventually, it stopped pairing all together. So I stated using the remote from the second Ultra. It also eats batteries. A couple months ago it also started freezing every time I plugged in my headphones. The other day I ended up unplugging that Ultra, and plugged in the second Ultra and thus far I have had no issues with freezing. I suspect that will only be temporary.
demsd wrote:I think those remotes are essentially garbage. I have two Ultras that Roku gave me. I started using one at night with headphones. The first remote worked fine for quite a while, but it ate batteries. Then every time I plugged in my headphones the Ultra would freeze, requiring me to reboot and pair. Eventually, it stopped pairing all together. So I stated using the remote from the second Ultra. It also eats batteries. A couple months ago it also started freezing every time I plugged in my headphones. The other day I ended up unplugging that Ultra, and plugged in the second Ultra and thus far I have had no issues with freezing. I suspect that will only be temporary.
That sort of sounds like the headphones / freezing issue might have been with the first Roku device you were using?
Also, how do you power your Roku devices? With the supplied wall wart, or plugged into a USB port on your TV, which would cause the Roku to power off every time you turn off the TV? The reason I'm asking is because I recently found that a Roku remote with relatively fresh batteries was dead. It was in a a guest room where I'd had a visitor stay, and eventually discovered that they had unplugged the Roku, I'm guessing because they thought they were supposed to "turn it off". My theory is that the remote was continuing to look for the Roku, which depleted its batteries. But that's just a guess...
