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cabdial's avatar
cabdial
Newbie
2 years ago

Roku remote unable to hear me

Same story for me as the other frustrated users here. This seems apparently and issue with a Roku update pushed out. Like the others, it was working fine up to a while ago...can't pinpoint the date, but Roku needs to fix this!! I did all the steps listed as well as a full factory restart along with re-pairing the remote with no luck. It voice commands do, however, work fine from the Roku iPhone app.
Roku Streaming Device is 3941X (Express - 4K)
Software Build is 12.0.0 . 4184-CR
Roku Remote is RC786
The remote did indeed come with the device.

remotes

23 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi cabdial,

    Greetings from the Roku Community!

    We're glad to assist you with your problem with your Roku remote that is unable to process your voice command. When did this issue occur? What is the software OS and version of your Roku streaming device (Check on Settings > System > About)? Please try to restart your system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it will resolve the issue. You can also check out this support article here on how to use voice to search for and control your Roku streaming device.

    We'll be waiting for your update.

    Kind regards,

    Eunice

    • Kkrx7's avatar
      Kkrx7
      Binge Watcher
      2 years ago

      I have done the above plus all the other suggestions by Roku several times.  As dozens have stated over the last year and none of these suggestion work but Roku keeps parroting out the same useless suggestions..  THIS IS OBVIOUSELY A SOFTWARE UPDATE PROBLEM.  Repeat, THIS IS OBVIOUSELY A SOFTWARE UPDATE PROBLEM so please quit repeating the same methods to correct this since none of them work.  If you notice the timeline everyone's problem started at about the same time so it stands to reason that it was caused by a software update.  One last time THIS IS OBVIOUSELY A SOFTWARE UPDATE PROBLEM.

      Is it at all possible for Roku customer service to finally send this ongoing problem to your technical department so they can correct the problem for Ruku's countless customers?

       

      • prisonerdrw's avatar
        prisonerdrw
        Binge Watcher
        2 years ago

        Figured it was after testing the living room remote. I'll do the waiting game for now.

  • Aebrunett57's avatar
    Aebrunett57
    Newbie
    2 years ago

    Maybe Change your batteries!!! I did that and my mic started working!!!!

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Topcatistop,

      Thanks for sharing the experience you've had with this issue.

      It seems that you have done a great job troubleshooting this issue. Since the steps have been exhausted, please send us a PM here so we can assist you further.

      We'll wait for your response.

      Thanks,
      Janadee

    • RaeN's avatar
      RaeN
      Reel Rookie
      2 years ago

      (In reply to the person suggesting changing the batteries)  That is the most obvious first step, so of course I did that before looking for further solutions...

  • jss79's avatar
    jss79
    Newbie
    2 years ago

    Thank you. The suggestion to use the app, however arduous, was better than anything Roku has told us.

  • Parismom's avatar
    Parismom
    Channel Surfer
    2 years ago

    I have tried what you suggested many times and it just doesn't work. This just started two days ago. I've had this unit for a year or two.

    • Parismom's avatar
      Parismom
      Channel Surfer
      2 years ago

      After many trials and errors I have discovered exactly what the problem is. The remote is defunct. I swapped out everything with another TV set in the house and the second remote works fine. The remote itself is bad. Worn out. Throw it a bone. I need a new remote and I should not have to pay for it.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Parismom,

        Greetings from the Roku Community!

        For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
        To send a private message:

        1. Sign in to the community.
        2. Click the message count or envelope icon to go to your Private Messages Inbox.
        3. Click Compose New Message.
        4. Enter the recipient's name in the Send to area.
        5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
        6. Enter the subject for the message in the Message Subject area.
        7. Type the reply in the Message Body editor.
        8. Click Send Message.
        9. You can look for the messages you've sent in the Sent tab.

        To learn more about how to send a private message, click this Community link: Help: Roku Community
        We'll be anticipating it!

        Thanks,

        John