Forum Discussion

Erinangelab's avatar
Erinangelab
Reel Rookie
2 years ago
Solved

Roku remote suddenly stopped controlling Vizio TV

got the  4K streaming stick about two weeks ago. On initial set up it paired with my TV and had been working fine. It has suddenly stopped working, my television controls, power, power, and volume. M...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi Avg_Intrnt_Prsn,

    It's great to have you here in the Roku Community!

    We appreciate your report on this issue and are here to assist you. To start, please follow these steps to enable CEC on your TV and set up the remote for TV control.

    Set up remote for TV control:

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    You can even set up CEC manually on your Roku TV. Just follow these steps:

    • CEC steps:
      1. Hold Settings on your LG remote for 5 seconds to open the Settings menu
      2. Select All Settings from the bottom right corner of your display
      3. Select General from the left menu
      4. Select SIMPLINK (HDMI-CEC)
      5. Set SIMPLINK (HDMI-CEC) to On, and confirm

    For detailed instructions, please visit our support page:

         - How to set up your Roku voice remote to control your TV
         - How to enable HDMI-CEC and ARC on your TV

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi tozoche,

    Welcome to the Roku Community!

    We appreciate you bringing the power and volume issues with your Roku remote to our attention. To better assist you, we would like to share some troubleshooting steps that may help resolve this issue.

    We encourage you to visit and follow these articles on How to set up your Roku voice remote to control your TV steps to ensure your device is set up correctly.

    If you have any questions or need further assistance, please don't hesitate to reach out.

    Thanks,
    Jharra

Avg_Intrnt_Prsn's avatar
Avg_Intrnt_Prsn
Channel Surfer
2 years ago

About 3 days ago my Roku remote suddenly stopped controlling the volume on my 2017 LG OLED TV after working just fine for about 5 years. I trying to reestablish the code relationship, the Roku process tells me CEC is not an option (which I never used before and don't want to) and I cannot make the music stop playing in the remote-TV matching process which is what set this Roku remote up originally with this TV and which has maintained the remote-TV link just fine for the past 5 years. WTF?

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Hi Avg_Intrnt_Prsn,

It's great to have you here in the Roku Community!

We appreciate your report on this issue and are here to assist you. To start, please follow these steps to enable CEC on your TV and set up the remote for TV control.

Set up remote for TV control:

  1. Press Home on your Roku voice remote
  2. Scroll and select Settings
  3. Select Remotes & devices
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control
  6. Follow the on-screen prompts to complete the process

You can even set up CEC manually on your Roku TV. Just follow these steps:

  • CEC steps:
    1. Hold Settings on your LG remote for 5 seconds to open the Settings menu
    2. Select All Settings from the bottom right corner of your display
    3. Select General from the left menu
    4. Select SIMPLINK (HDMI-CEC)
    5. Set SIMPLINK (HDMI-CEC) to On, and confirm

For detailed instructions, please visit our support page:

     - How to set up your Roku voice remote to control your TV
     - How to enable HDMI-CEC and ARC on your TV

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra

  • tozoche's avatar
    tozoche
    Newbie
    10 months ago

    I have the same issue.  Roku Ultra 4802X. Only 5 months old.  Has been working with Visio TV perfectly for 5 months (conrolling power and volume), then all of a sudden no longer able to control power and volume.  I tried resetting, repairing, all the steps on this thread.  Nothing works.  Any other suggestions?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      10 months ago

      Hi tozoche,

      Welcome to the Roku Community!

      We appreciate you bringing the power and volume issues with your Roku remote to our attention. To better assist you, we would like to share some troubleshooting steps that may help resolve this issue.

      We encourage you to visit and follow these articles on How to set up your Roku voice remote to control your TV steps to ensure your device is set up correctly.

      If you have any questions or need further assistance, please don't hesitate to reach out.

      Thanks,
      Jharra

    • Avg_Intrnt_Prsn's avatar
      Avg_Intrnt_Prsn
      Channel Surfer
      9 months ago

      Try different batteries that you know are 100% if you haven't already. Easy to try if you haven't and can't hurt much. Your TV and Roku might have different sensitivities to signal.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Hey, Avg_Intrnt_Prsn 

        Thanks for the post.

        I appreciate your workaround suggestion in this thread. This will help other users facing an issue to try resolving it.

        Your contribution and engagement are valued by our team. ğŸ’œ

        Happy Streaming!

        The Roku Community Team.