Forum Discussion

Smichik1970's avatar
Smichik1970
Channel Surfer
2 years ago
Solved

Roku remote randomly disconnecting

My Roku remote is randomly disconnecting and I’ve changed the batteries three times. I’ve gone thru all of the trouble shooting steps and still doesn’t work. I keep getting the remote icon on the screen as well. I’ve unplugged, re paired, etc and I have a non working remote. 

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! Humber,

    Thank you for your post in the Roku Community!

    We understand the importance of having a functional remote while using our Roku device. Don't worry. We can help you with that!

    • What Roku device are you using right now?
    • Is this the first time you set up/activated this Roku device? If NOT, is this the first time you have
      experienced this issue? When did the issue start?
    • How long have you been using this remote?

    Remote issues vary depending on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: a Roku simple remote or a Roku voice remote.

    All Roku voice remotes have a voice button located near the purple directional pad. The button has either a microphone or a magnifying glass icon.

    If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

    After you've figured out what Roku remote you have, visit the article for your specific remote.

    If your Roku voice remote is not controlling the power and volume on your TV, learn how to fix TV control issues.

    Thanks,
    Arjiemar

13 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Smichik1970

    Warmest of welcomes.

    We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. May we know what specific Roku device you are having issues with? Is it a Roku Voice Remote or a Roku Voice Remote Pro?

    We hope to hear back from you, and rest assured that we'll assist you further.

    Best wishes,
    Kash

    • Smichik1970's avatar
      Smichik1970
      Channel Surfer
      2 years ago

      Is a Roku streaming stick that’s a few years old. It is not a voice remote but a remote that has the pairing button under the battery cover. Sometimes it works sometimes it does not. I have reset and repaired the remote, changed the batteries, reset the Roku and the remote still randomnly disconnects. Occasionally I’ll get the battery icon on the screen 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Smichik1970,

        Thank you for bringing this to our attention.

        We understand that you're having issues connecting your remote. We appreciate the steps you have taken in an attempt to fix the issue. We're glad to assist.

        Could you provide us with the following details?

        • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • What specific Roku remote is this?
        • Photo or clip of the said battery icon showing up on your screen.
        • When did you start having this issue?

        With more details, we'll be able to provide the correct resolution. We are anticipating your response.

        All the best,
        Janadee

    • Wjoken's avatar
      Wjoken
      Newbie
      2 years ago

      Our 4k streaming stick and included remote are less than a month old. Last night my wife told me that nothing was responding to her remote inputs. After fiddling around for a few minutes it appears the batteries do not fit snugly in their compartment. Repositioning them solves the problem, but this morning the same thing occurred and solved the same way. Poor engineering.

  • Antidote's avatar
    Antidote
    Newbie
    2 years ago

    Smichik

    I have been researching this issue online.  I have come to the conclusion that remotes are faulty.  The Ruko Moderators do 2 things.  There are 100s of post regarding this issue with no resolution.  

    1.  They ask for your ruko model. To give the impression they can diagnosis the issue. Then,

    2. They provide you instructions on how to connect your all of there different remotes to a Roku device.  As if you just opened the box to install Roku. 

    They fail to diagnose the issue which not connecting the remote. It’s the remote constantly DISCONNECTING while you are using it.  It makes navigating an experience.  

    So maybe answer why it disconnects?  Is there a better remote we should purchase?  Is there a firmware update?  Or is it just a poorly designed device that Roku cannot admit because there are afraid of the financial impact.  I think it’s the latter at this point.  

    I really like the product.  I have 2 Roku tvs and 2 sticks.  But the remote are a pain.  I constantly have to take the battery out.  The battery icon will display red and then display green seconds later.  As it auto reconnects.  Could it be multiple remotes in the house?  I don’t think so. But maybe.  Would love to see this issue officially addressed by Roku. 

    tim

    • Humber's avatar
      Humber
      Channel Surfer
      11 months ago

      I have this same Issue with my Roku streaming 4k. Roku has big technical problems with their remotes and they does not silbe the problem. 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        11 months ago

        Hello! Humber,

        Thank you for your post in the Roku Community!

        We understand the importance of having a functional remote while using our Roku device. Don't worry. We can help you with that!

        • What Roku device are you using right now?
        • Is this the first time you set up/activated this Roku device? If NOT, is this the first time you have
          experienced this issue? When did the issue start?
        • How long have you been using this remote?

        Remote issues vary depending on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: a Roku simple remote or a Roku voice remote.

        All Roku voice remotes have a voice button located near the purple directional pad. The button has either a microphone or a magnifying glass icon.

        If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

        After you've figured out what Roku remote you have, visit the article for your specific remote.

        If your Roku voice remote is not controlling the power and volume on your TV, learn how to fix TV control issues.

        Thanks,
        Arjiemar