Forum Discussion

JOHNNYD1632's avatar
JOHNNYD1632
Reel Rookie
2 years ago

Roku remote pro (2nd edition) not voice command not working

Recently bought the Roku voice remote pro this is the one that has the little switch on the side where you can turn the voice on or off and is also rechargeable.  Problem is the voice feature of th...
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emilyoka's avatar
emilyoka
Reel Rookie
2 years ago

I am having the save exact problem. I just purchased the remote pro 2 in May 2024 and the voice command has stopped working. Nothing seems to fix it. Trying the hints on the support articles and the info in this community doesn't seem to work. Very disappointed. I hope it can be fixed. The other features on the remote work and I am happy with that. It is only the voice manual command and the voice automatic command that does not work.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, emilyoka1

    Thank you for letting us know about your issues with the mic button (voice command feature) on your Roku Voice Remote Pro (2nd edition). We'd be happy to help you find the best resolution.

    We want to assess your concern better, and it would be great if you could provide us with additional information such as follows:

    • When did you first notice that the voice command feature was not working?
    • Did your device recently receive any software update prior to this happening that might have triggered this issue?
    • What specific troubleshooting steps have you taken to try to fix this?

    In the meantime, kindly try to reset it by pressing and holding the Back and Home buttons for about 20 seconds on your remote.

    We'll be looking forward to your update!

    Best regards,
    Carly

    • emilyoka's avatar
      emilyoka
      Reel Rookie
      2 years ago

       I tried the 20 second hold per your instructions and all it did was start to blink the light and then stopped blinking and got caught on a page and would not release the page. It tried several different options such as turning off the roku and turning it back on, pressing different buttons but it was just caught. Finally after pressing everything it would release to "live" but live would not change to any other option except to go back to the caught up page. Then after pressing all kinds of buttons, it finally released but voice still did not work. Any help would be appreciated. Thanks.

      • GhostNBUNNy0411's avatar
        GhostNBUNNy0411
        Newbie
        18 days ago

        Girl I was having them same issue and only just now realized I was supposed to say “Hey Roku” and then a command lol now it’s working! My TV said to say these phrases that didn’t work but it didn’t say “Hey Roku, what’s the time?” It just said say “what’s the time?” So I tried a million times it felt like! I hope that was the issue so it’s an easy fix I hope this helps I’m so relived I just now figured it all out and signed in to share! Thanks for listening hope it works! Endless blessing have a great day and night always!🙏😇🫶