Forum Discussion

JOHNNYD1632's avatar
JOHNNYD1632
Reel Rookie
2 years ago

Roku remote pro (2nd edition) not voice command not working

Recently bought the Roku voice remote pro this is the one that has the little switch on the side where you can turn the voice on or off and is also rechargeable.  Problem is the voice feature of th...
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JoeySharp89's avatar
JoeySharp89
Newbie
6 months ago

The voice command doesn't work the microphone doesn't work and sometimes the remote won't even turn on even after it's been charged for a day or so and then randomly I'll pick it up in the backlight works and this is a Pro 2 remote but it'll start working randomly or when I plug it up again it'll work and then I can unplug it but I've never been able to get the hands-free or the microphone to work on this since I bought but I went on forms and watch YouTube videos and there's nothing on it about it and I've tried everything I've seen on the website. If this can't be fixed how much will it cost to be replaced I think it's been maybe a year

RokuTakashi's avatar
RokuTakashi
Community Moderator
6 months ago

Hi, JoeySharp89 

Welcome!

I understand the issue you have encountered with your Roku Voice Remote Pro (2nd Edition) where the voice command is not working, and I'm here to help.

Let's perform the troubleshooting step below to resolve the issue.

Reset your Roku remote.

  • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
  • If your rechargeable voice remote does not have a pairing button, press and hold the Back 

    and Home for 20 seconds.

Additionally, please be guided by the information below on how long you can charge the remote for better battery performance

  • Roku Voice Remote Pro: From empty, a full charge takes 3 hours and typically lasts 2 months. Using Headphone Mode will drain the battery more quickly.
  • Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months.

Hope this information helps, and keep us posted on what you find out.

Thanks,
Roku Community Team.