Forum Discussion

alciewonders's avatar
alciewonders
Newbie
2 years ago
Solved

Roku remote power and volume stopped working

I have a voice remote that had been working fine for a few years before out of nowhere, the power and volume controls stopped working. I have tried to re-set up the TV controls (Emerson TV), but it e...
remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! alciewonders,

    Thank you for your post in the Roku Community!

    We appreciate you reaching out to us about your Roku remote. The power and volume controls have stopped working, and we are pleased to assist you.

    If the power and volume buttons on your remote have stopped working entirely, try to update your Roku device to the most recent software. To manually update your software:

    1. Navigate to Settings
    2. Select System
    3. Select System update
    4. Select Check now

    Confirm the dialogue box to proceed with download and and installation. Note that your Roku player will automatically download the latest software the next time when it checks for update. After the Roku player finishes restarting, if TV control has not been restored, setup your remote for TV control again by doing the following:

    1. Navigate to Settings
    2. Select Remotes & devices
    3. Select Remotes followed by your remote
    4. Select Set up remote for TV control

    Our FAQ provides additional information and complete steps on how to set up your voice remote to control your TV.

    Thanks,
    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! alciewonders,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about your Roku remote. The power and volume controls have stopped working, and we are pleased to assist you.

If the power and volume buttons on your remote have stopped working entirely, try to update your Roku device to the most recent software. To manually update your software:

  1. Navigate to Settings
  2. Select System
  3. Select System update
  4. Select Check now

Confirm the dialogue box to proceed with download and and installation. Note that your Roku player will automatically download the latest software the next time when it checks for update. After the Roku player finishes restarting, if TV control has not been restored, setup your remote for TV control again by doing the following:

  1. Navigate to Settings
  2. Select Remotes & devices
  3. Select Remotes followed by your remote
  4. Select Set up remote for TV control

Our FAQ provides additional information and complete steps on how to set up your voice remote to control your TV.

Thanks,
Arjiemar

JSaint78's avatar
JSaint78
Reel Rookie
2 years ago

I tried this and all other recommendations available in the help and the power button and volume will still not work on the remote.