Forum Discussion

mfishco's avatar
mfishco
Channel Surfer
10 months ago
Solved

Roku remote not controlling Insignia TV

Hello.

I have a 3820R2 - Streaming Stick 4K.  I am trying to pair a RC-GZ1 remote to my Insignia TV.  The TV model is NS-32D3 12NA 155.  

When I attempt to run through the remote setup for the TV I choose Insignia as the brand and none of the 18 options seem to control the TV.  Are there any other TV make types that might work?  Or anything I can do to try to get the Roku remote to control the TV volume and power?

 

Thank you.

remotes
  • mfishco's avatar
    mfishco
    10 months ago

    I heard back from Insignia.  Here is what they said:

    Thank you for reaching out to Insignia. My name is Carl, and I’m here to assist you with your Insignia - 32" LED 720p HDTV (NS-32D312NA15) issues.

    Upon reviewing your question, I understand that you want to program your Roku Stick remote to control an Insignia TV. Unfortunately, it is not possible to use a Roku Stick remote to control an Insignia TV directly. The two devices use different operating systems and remote control protocols, making them incompatible for direct control.

    I guess that's a dead end.  Obviously Roku remotes control some Insignia TV's.  I assume they are talking about my specific model.  Looks like I'll just use two remotes.  Anyway, I thought I'd post this here to let others know what Insignia said.   Appreciate everyone's assistance.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi mfishco,

    Thank you for posting in the Roku Community!

    We understand that you are having a hard time setting up your Roku remote for TV control, and we are sorry for any inconvenience this may have caused you. We are more than happy to help you with this concern.

    We recommend you try to system restart your Roku device:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart : How to system restart your Roku streaming device

    Also, try to check the latest software version on your Roku device:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates.:  How to update the software on your Roku streaming device

    After you tried the step-by-step process, please try again to set the Roku remote for the TV control.

    For reference, you can visit our support article: How to set up your Roku voice remote to control your TV

    Please try doing this and see if it helps with what you're experiencing.

    Regards,
    Riamie

    • mfishco's avatar
      mfishco
      Channel Surfer
      10 months ago

      Thank you for the suggestions.  After rebooting and updating the Roku (no update was needed) I still cannot control the TV.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    10 months ago

    For Insignia, these have been suggested as alternates to try:
    Dynex, Sansui, LG, and Duraband

    • mfishco's avatar
      mfishco
      Channel Surfer
      10 months ago

      thank you makaiguy Unfortunately none of those makes worked either.  But I appreciate your efforts!

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        10 months ago

        Possibly your TV will support control of volume, power, and mute functions via CEC (Consumer Electronic Control) commands sent to it over the HDMI connection instead of by direct line of sight infrared commands from the remote to the front of the TV

        If so, this eliminates the need for your remote to contain and be set to the specific IR command set for your TV and eliminates the need to point your remote directly at the TV.   It can also be useful when Roku can't control auxiliary audio equipment directly but your TV can control it via a CEC connection. This formerly could only be set up via "Secret Menu" but it now has been added to the standard user interface

        Settings > Remotes & devices > Remotes > √ {Your current remote} > Set up remote for TV control > CEC setup
        ... and follow the prompts. If this is not available on your TV, it will let you know it failed.

  • TNTC's avatar
    TNTC
    Reel Rookie
    8 months ago

    I had the same issue with my Insignia TV. I tried Dynex, the other Best Buy brand TV and it worked. 

  • TNTC's avatar
    TNTC
    Reel Rookie
    7 months ago

    Also, for Insignia try - 
    Dynex, Sansui, Duraband and LG.