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mimi_q's avatar
mimi_q
Reel Rookie
3 months ago

Roku remote is not turning on and has no status light

My Roku remote won’t turn on even when pressing the restart button or  pressing the restart button and home button. The light will not turn on no matter what even if I use multiple new different batt...
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mimi_q's avatar
mimi_q
Reel Rookie
3 months ago

I’m using a Roku voice remote. i made sure that i inserted the batteries correctly with every pair i tried. i got the roku remote as a gift about a year ago 

RokuSuzetteL's avatar
RokuSuzetteL
Community Moderator
3 months ago

Thanks for responding, mimi_q 

Did you restart the Roku device after you replaced the batteries before you paired the Roku remote? If not, please try to re-pair the Roku remote by following these steps. 

Please let me know how it goes!

Thanks,
Roku Community Team 

  • mimi_q's avatar
    mimi_q
    Reel Rookie
    3 months ago

    i tried the previous step and nothing worked my remote still won’t turn on no lights are on no matter what i’ve tried 

    • RokuSuzyL's avatar
      RokuSuzyL
      Community Moderator
      3 months ago

      Hi ​ mimi_q​ 

      Thanks for the response. I appreciate you taking the steps needed. I've sent you a private message. Please check your inbox when you get a chance.

      I'll wait for your response!

      Roku Community Team