Forum Discussion

mimi_q's avatar
mimi_q
Reel Rookie
3 months ago

Roku remote is not turning on and has no status light

My Roku remote won’t turn on even when pressing the restart button or  pressing the restart button and home button. The light will not turn on no matter what even if I use multiple new different batt...
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RokuSuzetteL's avatar
RokuSuzetteL
Community Moderator
3 months ago

Hey, mimi_q 

Welcome to Roku!

It looks like you're having some issues with your Roku remote, like it won't turn on or has no status light. I would like to know more about it. 

  • Could you please tell me if you're using a Roku voice remote or a simple remote?
  • Did you ensure that the batteries are placed correctly?
  • Could you tell me when and where you bought the Roku remote?

I'll wait for your response!

Roku Community Team 

mimi_q's avatar
mimi_q
Reel Rookie
3 months ago

I’m using a Roku voice remote. i made sure that i inserted the batteries correctly with every pair i tried. i got the roku remote as a gift about a year ago 

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    3 months ago

    Thanks for responding, mimi_q 

    Did you restart the Roku device after you replaced the batteries before you paired the Roku remote? If not, please try to re-pair the Roku remote by following these steps. 

    Please let me know how it goes!

    Thanks,
    Roku Community Team 

    • mimi_q's avatar
      mimi_q
      Reel Rookie
      3 months ago

      i tried the previous step and nothing worked my remote still won’t turn on no lights are on no matter what i’ve tried 

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator
        3 months ago

        Hi ​ mimi_q​ 

        Thanks for the response. I appreciate you taking the steps needed. I've sent you a private message. Please check your inbox when you get a chance.

        I'll wait for your response!

        Roku Community Team