Forum Discussion

Whiteysall's avatar
Whiteysall
Reel Rookie
3 years ago

Roku Remote IR only works 1 foot away from Roku Express receiver

I just bought, opened, and set up my Roku Express for my non-smart TV. At first, the remote's IR was working completely fine at a good distance. However, after simply updating the Roku's theme, the I...
remotes
Anonymous's avatar
Anonymous
3 years ago

Hi JA7

Welcome to the Roku Community!

The remote for your Roku Express may be experiencing some interference or signal issues. Here are a few things you can try to troubleshoot the problem:

  • Check the batteries in the remote to make sure they're fresh and properly inserted. Weak or incorrectly placed batteries can cause signal problems.
  • Make sure there are no obstructions between the remote and the Roku receiver. Objects like walls, furniture, or other electronics can interfere with the remote's signal.
  • Try resetting the remote and Roku device. To reset the remote, remove the batteries, then press and hold the pairing button located in the battery compartment for at least 3 seconds. To reset the Roku device, go to "Settings" > "System" > "System restart".
  • Try pairing the remote with the Roku device again. To do this, remove the batteries from the remote, unplug the Roku device, wait 10 seconds, then plug it back in. When the Roku device finishes restarting, put the batteries back in the remote.

We hope it helps!


Warm regards,
Lianna

JA7's avatar
JA7
Reel Rookie
3 years ago

My thanks for your reply Lianna

I will give this a try.

Best wishes

 

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi JA7

    Thank you for the post!

    You are most certainly welcome! Your satisfaction is essential to us! Know that we're only a message if there's anything else we can help you with. Happy streaming!


    Warm regards,
    Lianna

  • JA7's avatar
    JA7
    Reel Rookie
    3 years ago

    Dear Lianna

    I tried all the things you suggested (except I couldn’t reset the remote as I couldn’t find a pairing button in the battery compartment when I removed the batteries).

    Unfortunately, none of these actions resolved the problem and the remote still only works when it is within a foot of the Roku receiver.

    I wondered if there is anything else you can suggest to try to resolve this problem?

    Many thanks for your help.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi JA7,

    Thanks for keeping in touch and for letting us know what you've done to try to resolve the Roku remote issue.

    A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

    Please let us know if there are other related issues that we can further take a look at.


    Best regards,
    Mary