Forum Discussion

Whiteysall's avatar
Whiteysall
Reel Rookie
3 years ago

Roku Remote IR only works 1 foot away from Roku Express receiver

I just bought, opened, and set up my Roku Express for my non-smart TV. At first, the remote's IR was working completely fine at a good distance. However, after simply updating the Roku's theme, the I...
remotes
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Whiteysall

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

JA7's avatar
JA7
Reel Rookie
3 years ago

Hi Nimfa

I have this same problem. I recently bought a Roku Express and plugged it into my non-smart TV. Initially the remote worked from about 6 feet away from the Roku receiver but after a couple of days it only worked from 1 foot away from the receiver (so I have to get up and move very close to the receiver every time I want to use the remote). 

There are no obstructions between the remote and receiver (which I have placed in front of the TV).

I also tried replacing the batteries with new ones (but it made no difference).

I wondered if you could please help me and tell me what to do to rectify this.

My serial number is X00400H4VSUF

Many thanks for your help.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi JA7

    Welcome to the Roku Community!

    The remote for your Roku Express may be experiencing some interference or signal issues. Here are a few things you can try to troubleshoot the problem:

    • Check the batteries in the remote to make sure they're fresh and properly inserted. Weak or incorrectly placed batteries can cause signal problems.
    • Make sure there are no obstructions between the remote and the Roku receiver. Objects like walls, furniture, or other electronics can interfere with the remote's signal.
    • Try resetting the remote and Roku device. To reset the remote, remove the batteries, then press and hold the pairing button located in the battery compartment for at least 3 seconds. To reset the Roku device, go to "Settings" > "System" > "System restart".
    • Try pairing the remote with the Roku device again. To do this, remove the batteries from the remote, unplug the Roku device, wait 10 seconds, then plug it back in. When the Roku device finishes restarting, put the batteries back in the remote.

    We hope it helps!


    Warm regards,
    Lianna

    • JA7's avatar
      JA7
      Reel Rookie
      3 years ago

      My thanks for your reply Lianna

      I will give this a try.

      Best wishes

       

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi JA7

        Thank you for the post!

        You are most certainly welcome! Your satisfaction is essential to us! Know that we're only a message if there's anything else we can help you with. Happy streaming!


        Warm regards,
        Lianna