Forum Discussion

Whiteysall's avatar
Whiteysall
Reel Rookie
3 years ago

Roku Remote IR only works 1 foot away from Roku Express receiver

I just bought, opened, and set up my Roku Express for my non-smart TV. At first, the remote's IR was working completely fine at a good distance. However, after simply updating the Roku's theme, the IR now only works 1 foot away.

  • I have 0 obstructions in front of my receiver, it has a completely unobstructed view.
  • I changed the batteries with completely fresh, new batteries.
  • I cleaned the IR section of the receiver and remote with 99% isopropyl alcohol to ensure it was not dirty.
  • The receiver is plugged into its proprietary charging cable, charging block, and HDMI cable.

I am frustrated at the pure fact that it coincidentally stopped working fully after changing the theme (which, if the product is worth anything, is HOPEFULLY unrelated).

remotes
  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Did you try changing the theme back to what it was when it worked?

    • Whiteysall's avatar
      Whiteysall
      Reel Rookie
      3 years ago

      Yep, after I reset it (another failed troubleshooting attempt), I ensured the theme was not only not active but also deleted.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Whiteysall,

        Thanks for your post. 

        It seems that your Roku simple remote is not working as expected. Additional to the troubleshooting, may we ask what is the location spot of your Roku Express? If your Roku player is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked. Do not install it inside a closed cabinet or behind your TV.

        If still no dice, kindly reply here with the serial number of your Roku device associated with the affected remote from Settings>System>About. 


        Regards,
        Nimfa

  • Phong's avatar
    Phong
    Newbie
    11 months ago

    Hi JA7 

    your TV on desk or hang on wall?

    if on desk with black color is trouble!