Did you try changing the theme back to what it was when it worked?
Yep, after I reset it (another failed troubleshooting attempt), I ensured the theme was not only not active but also deleted.
Hi Whiteysall,
Thanks for your post.
It seems that your Roku simple remote is not working as expected. Additional to the troubleshooting, may we ask what is the location spot of your Roku Express? If your Roku player is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked. Do not install it inside a closed cabinet or behind your TV.
If still no dice, kindly reply here with the serial number of your Roku device associated with the affected remote from Settings>System>About.
Regards,
Nimfa
Hi Nimfa,
I did use the adhesive strip at first and I had my Roku player at the top of my TV. Then after having the issues begin, I moved it as far as the HDMI would let me in every possible direction with the player having no obstruction from the remote's signal.
The serial number is X004002V1J0G.
Thanks for the reply.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
Regards,
Nimfa
