Forum Discussion

gldfish's avatar
gldfish
Newbie
2 years ago

roku remote does not work

What can I do when the new remote and device will not work with two different sets of batteries?

I bought the Roku Streaming Stick 4K with voice remote for my TV. It seemed to work at first when setting up but when I got to the question about hearing the music, it would not let me select "yes" I unplugged the power, let it sit for 5 secs, plugged it back in. The power button worked. When the setup screen came up, it would not let me select when I pressed the "OK" button on the remote. The volume buttons worked. But the "OK" button on the remote does not. 

remotes

6 Replies

    • Emmajyapp's avatar
      Emmajyapp
      Reel Rookie
      2 years ago

      I am having the same problem and have tried all of the steps in that post. When I try to pair the remote the red light just comes on solidly. I’ve seen many other people are having this issue, can you advise? 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Emmajyapp,

    A warm welcome here in the Roku Community!

    We would be delighted to help you even more, but first we need further details. What troubleshooting steps have you taken so far?

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • Emmajyapp's avatar
      Emmajyapp
      Reel Rookie
      2 years ago

      Hi RokuJohnB 

      I have tried all of the steps to pair the remote again, but instead the light just comes on steady without flashing. We have had to use the app to control it for months! 

      I look forward to hearing your advice,

       

      Emma

      • NB00's avatar
        NB00
        Newbie
        2 years ago

        I've had this problem for a year on and off loosing all buttons working

        Removing the batteries and putting them in cures it then goes back to not working

        Did the pairing thing

        Did the reset thing

        Did the factory reset thing

        The only thing that cured my problem was the throw the Roku in the trash and buy a Amazon stick!!!!