The Roku remotes are a junk product, they have so many issues with batteries and other pairing problems. Roku knows all this but does nothing.
The moderators do nothing but copy and paste the same useless steps to try from a troubleshooting script, none of which ever work for most people.
The Roku streaming players are good but the remotes are terrible and so is the customer service.
I wouldn't expect anything other than another lame copy/paste from a moderator to try something you already did because it's common sense, like change the batteries or pair the remote again, which doesn't work.
