Roku Express that has been installed and working for a year and a bit. Went to watch tv yesterday and the device was back to defaults ready to be installed. Looked at my Roku account and the device was no longer registered. Had to go through the registration and installation process from scratch.
Any ideas? Is this common?
Power source issues can cause all kinds of strange problems. If you're using the TV's USB port to power your Express, try using a USB power adapter from a phone/tablet that can supply at least 1 Amp plugged into the wall. Roku updates in rare cases can also cause a device to basically factory reset, but there's not much you can do about that.
Thx for the response. This device is powered from a wall plug as it is connected via HDMI to an AV Amp not a tv. My guess is that an auto update caused the issue but in your experience, when an update has caused a factory reset can it also remove the device from the registration of "my devices"?
I don't know the answer to that. I don't know when exactly a device would disappear from "My devices" at https://my.roku.com .
