Forum Discussion
RokuMary-F
3 years agoCommunity Moderator
Hi Mary_In_Florida,
Welcome to the Roku Community!
We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote?
Please keep us posted with the detail.
Best regards,
Mary
Mary_In_Florida
3 years agoReel Rookie
Hi,
I never heard back after giving my serial number on December 1st. The remote is very unreliable, even when it has fresh batteries after a few days it becomes unresponsive until buttons have been pushed multiple times and many times it requires taking the batteries out and then putting them back in.
Thank you,
Mary In Florida