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timfg's avatar
timfg
Reel Rookie
2 years ago
Solved

Roku Premiere option not available for Screen Mirroring

Hello people

I've had a Roku Premiere for several years, which I use little, although I do occasionally use it to throw some pictures or Powerpoints onto the TVs (it's plugged into a 2-zone AV amp) from my phone or laptop.  I haven't done so for a while - and I now find it's not working. On my Android phone, the device often fails to show up in the list of available devices; when it does, much more often than not the connection fails (but not always - on the few occasions it's worked, it's entirely performant, once connected). On my Windows 11 PC, the list of available devices has only contained the Roku once - and it refused to connect. 

All the devices in the equation are on the same 192.168.0.xxx network.  In fact, they're all connected to the same WAP, which hangs off the router.

I have disabled all the firewalls that might block Miracast: no joy.
I have power-cycled my router and WAP, several times; no joy.
I have reset the network connection on the Roku: no joy
I have factory reset the Roku: no joy

It is more than irritating that it does, very occasionally, work from my phone.  I have not got it to work from my Windows 11 laptop since I discovered it had these recent issues.

What do I do next??

airplay & screen mirror
  • RokuJechealR's avatar
    RokuJechealR
    12 months ago

    Hi Jooeedee,

    Welcome to the Roku Community!

    Thanks for bringing to our attention that you are encountering difficulties using the Screen Mirroring feature on your Roku device. We appreciate your efforts and the troubleshooting steps you took to resolve the issue.

    Here are a few things you can try to troubleshoot the issue:

    • Make sure your PC and Roku device are connected to the same network: Double-check that your computer and Roku device are connected to the same Wi-Fi network. If they are not, connect them to the same network and try mirroring again.
    • Check your firewall settings: Your computer's firewall may be blocking the connection between your laptop and the Roku device. Try temporarily disabling your firewall to see if this resolves the issue. If disabling the firewall allows the mirroring to work, you may need to adjust the firewall settings to allow the connection.
    • Check for Roku device updates: Make sure your Roku device is running the latest software version by going to Settings > System > System update > Check now. If an update is available, install it and try mirroring again.
    • Try restarting your devices: Restart both your PC and Roku device and try mirroring again.
    • Use a different mirroring method: If none of the above steps work, try using a different mirroring method. For example, you can use the Roku mobile app to cast media from your phone to the Roku device or try using a third-party screen mirroring app.

    We hope you find this information useful. Feel free to let us know how it goes.

    All the best,
    Chel

27 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi timfg,

    Thanks for joining us here in the Roku Community!

    We appreciate you for reaching us about this experience you had when using screen mirroring. We'd like to better understand this. 

    Could you please share with us the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
    • Mobile/laptop device brand, model, and OS
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    We look forward to hearing back from you.

    Thanks,

    Rey

    • timfg's avatar
      timfg
      Reel Rookie
      2 years ago

      Device model 3920EU Roku Premiere

      Serial number YH00GT471598

      Device ID 06298G471598

      Software OS/version 12.5.0 . build 4178-91

      Mobile/laptop device brand, model, and OS

      • Asus Zenbook, Windows 11
      • One Plus 10 Pro Android Phone, Android 13
      • Also same for other family iPhones

      Tracker ID 98-490-377

      Thanks!

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        timfg,

        Thanks for the update and for sharing this information.

        I'll forward this over to the appropriate Roku team for further investigation. We'll make sure to forward any update here on how things turn out.

        Thanks,

        Rey

  • Kstaffo's avatar
    Kstaffo
    Channel Surfer
    2 years ago

    I have a 32" Onn Roku tv and an Onn 7" tablet. I had the tablet set up to cast/mirror to the tv but now it will not. I did a factory reset on the tv, reset up everything, checked all settings on the tablet, but the Onn tv does not show up in the list on the tablet. I have 2 other different brand of tv's that do show up on the tablet but not the Onn tv. What now

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Kstaffo,

      Welcome, and thanks for reaching us here in the Roku Community!

      We understand that you're having an issue casting your Roku TV on your device, and we're here to help. Is there an error message? Have you tried any troubleshooting, and what didn't apply?

      Share with us more information about this so that we can further assist you.

      Thanks,

      Rey

      • Kstaffo's avatar
        Kstaffo
        Channel Surfer
        2 years ago

        I have a 32" Onn Roku tv and an Onn 7" tablet. I had the tablet set up to cast/mirror to the tv but now it will not. I did a factory reset on the tv, reset up everything, checked all settings on the tablet, but the Onn tv does not show up in the list on the tablet. I have 2 other different brand of tv's that do show up on the tablet but not the Onn tv. What now

  • Jooeedee's avatar
    Jooeedee
    Reel Rookie
    12 months ago

    I've been using screen mirroring from PCs on my Roku streaming sticks for quite some time and now it has quit working. I even plugged in an older stick and that worked for a while and now that doesn't work. I've restarted the sticks and tried and restarted from multiple PC's, all of which worked in the past but now they don't. The process starts and the TV shows the display that it's connecting but it just sits there until you select the stop video button or just wait for 60 seconds and it reverts back to the home page. What can be done to solve this problem?

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      Hi Jooeedee,

      Welcome to the Roku Community!

      Thanks for bringing to our attention that you are encountering difficulties using the Screen Mirroring feature on your Roku device. We appreciate your efforts and the troubleshooting steps you took to resolve the issue.

      Here are a few things you can try to troubleshoot the issue:

      • Make sure your PC and Roku device are connected to the same network: Double-check that your computer and Roku device are connected to the same Wi-Fi network. If they are not, connect them to the same network and try mirroring again.
      • Check your firewall settings: Your computer's firewall may be blocking the connection between your laptop and the Roku device. Try temporarily disabling your firewall to see if this resolves the issue. If disabling the firewall allows the mirroring to work, you may need to adjust the firewall settings to allow the connection.
      • Check for Roku device updates: Make sure your Roku device is running the latest software version by going to Settings > System > System update > Check now. If an update is available, install it and try mirroring again.
      • Try restarting your devices: Restart both your PC and Roku device and try mirroring again.
      • Use a different mirroring method: If none of the above steps work, try using a different mirroring method. For example, you can use the Roku mobile app to cast media from your phone to the Roku device or try using a third-party screen mirroring app.

      We hope you find this information useful. Feel free to let us know how it goes.

      All the best,
      Chel

      • vdrivn's avatar
        vdrivn
        Newbie
        12 months ago

        As a Roku owner and avid user of screen mirroring. This is no longer a feature and hasn’t been since nearly the beginning of the year for me. I used it daily and went out of town and returned a week later for it to stop working. Every other Roku owner I know is also experiencing the same issue.

    • Fifthtapped's avatar
      Fifthtapped
      Streaming Star
      7 months ago

      I have a android S24 plus and a roku 55" 4k tv model 55r6A5R. The roku tv has always had problems showing up on the android under the smart view.  In past it would work sometimes but then I would have to restart the roku to get it to appear in the smart view screen to connect it with the android to mirror videos. Now it dosent appear at all in smart view screen . Samsung and the T-mobile tried helping me. Everything was reset, phone,tv, wifi, all reset. No change. The roku showed up one time on android as I was talking to Samsung technician and I told the technician I seen the tv appear on phone, but when I went back to hit connect the roku tv was gone and never showed up again. I did more resetting and powering phone and tv off and on but nothing. Like I said the roku has never worked well with screen mirroring since I bought it. The phone and tv have up to date software also. I see many people hate the roku. Screen mirroring is only reason I bought a smart TV.  What is wrong with this tv? I tried apple airplay with the apple iphone and screen mirroring works on the iPhone but not with the android. I can Bluetooth audio to the roku good.  And the android will see the roku to connect for Bluetooth but not smart view.  I can cast my YouTube app onto the roku also but not use smart view.

      Fixed the mirroring problem to roku tv by buying a firestick. I can mirror from my android with smart view now to the roku 4k tv. But roku themselves did nothing to help me. So go buy a firetrick to fix the mirroring problem. 

  • DawnC1's avatar
    DawnC1
    Reel Rookie
    7 months ago

    I have a 43" roku tv with the same mirroring problem. it never shows up as an option on my phone but used to.  My other roku device on a diff tv works fine. Have tried all the suggested fixes.