Forum Discussion

Phantomheero's avatar
Phantomheero
Reel Rookie
5 years ago
Solved

Roku not connecting to Internet or Remote

  Just like the title. My roku says it's "Not Connected," and the remote isn't working. I've tried hard resetting, taking out the batteries of the remote, which still has its light beeping. I tried the app but since the Roku isn't connected to the internet, it can't be found on the app. I don't know what do to, and I really don't want to have to buy another Roku. I have the Roku stick.

tv & player wifi
  • Phantomheero's avatar
    Phantomheero
    5 years ago

    I figured out a solution.

    Unplug the stick from the wiring, and the wiring from the outlet. That helped me.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Phantomheero 

    Thanks for the post.

    Can you please provide us with more information regarding the issue you are experiencing? What specific Roku model device Streaming Stick are you using?

    We would recommend taking a look at the troubleshooting steps provided by our Support pages here: 
    How do I connect my Roku® streaming device to my home network and the internet?
    What should I do if I cannot connect to my home network or the internet?
    Tips for improving the wireless connection to your Roku® streaming device

    If adjusting your wireless network (changing the wireless broadcast channel, etc.) isn't helping, send me a PM with your Roku account email address and the serial number of your Roku device. I'll get you in touch with our support team to see if there's anything else we can do to help. 


    Thanks,
    Danny

      • Phantomheero's avatar
        Phantomheero
        Reel Rookie
        5 years ago

        I figured out a solution.

        Unplug the stick from the wiring, and the wiring from the outlet. That helped me.

    • KansasMama3's avatar
      KansasMama3
      Newbie
      4 years ago

      Everything was working great on both my Roku devices until 12.30.2021. Now neither respond to the remote and neither will connect back to the internet. I factory reset one, but same issues. I am not sure what else to do. Can someone help?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        KansasMama3

        Thanks for the post.

        Can you please provide more specific information about the issue you are experiencing?

        What Roku model device are you using? Have you tried rebooting your wireless network? Who is your ISP (internet service provider)? What troubleshooting steps have you already taken to try to resolve the issue?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • jilliangrasis's avatar
    jilliangrasis
    Channel Surfer
    3 years ago

    i’m having this same problem with 2 of my roku tvs!! I just moved and the second one did the same to me once I finally got wifi. I really need help 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi jilliangrasis 

      Thanks for the post.

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? 

      With more information, we can assist you further.


      All the best,
      Kariza

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        7 months ago

        Hi Community Users,

        We are locking this thread because the information may need to be updated.

        If you are still experiencing issues related to the original topic, here are a few steps you can take:

        1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

        2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

        Thank you,
        The Roku Community Team