Forum Discussion

Mac0730's avatar
Mac0730
Binge Watcher
3 years ago

Roku Mobile app on iOS 16 unable to find devices

I have 5 Roku devices.  When using the Roku Mobile app on my iPad, it find 3 devices.  They are all on the same network (Mesh Network).  I performed both Network & System Restart and the devices that are missing.  Still not finding. Unable to add manually in the iPad version of the Roku app.

How do I find the 2 missing devices?  

25 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Mac0730,

    Thanks for reaching out to the Roku Community!

    We appreciate you letting us know about this issue with the Roku mobile app not being able to find your Roku devices and we appreciate your letting us know all the troubleshooting steps you've done so far.

    If the issue still persists, we recommend checking the Support article here for additional troubleshooting steps: How to install the Roku mobile app | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.
     


    Best regards,
    Mary

    • Mac0730's avatar
      Mac0730
      Binge Watcher
      3 years ago

      Performed the tasks stated in the articles.  Still have the issue.  The 2 devices that are not connecting are 3820R2 and 3811X.  Software version is 11.5.0 build 4312-50
      In the Roku Mobile app on iPad under iOS 16.3.1, when selecting the “Get Help ?” To manually enter IP address, just goes back to Home Screen.

       

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Mac0730,

        Thanks for following up.

        We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

        1. What is the IPad model?
        2. What version is the Roku mobile app
        3. How far are these Roku devices that are undetected from the wireless router?
        4. How far are the Roku devices that the iPad detects the devices from the router?

        We look forward to hearing from you and assisting you with the Roku mobile app issue. Thank you!

         

        Best regards,
        Mary

  • jellis's avatar
    jellis
    Channel Surfer
    3 years ago

    I’m having a problem. My mobile devices using the Roku app can’t find my TV. Everything was working fine until today is suddenly stop. Mobile app so I can use my earphones. Hope they can fix it.

    • jellis's avatar
      jellis
      Channel Surfer
      3 years ago

      Forgot to mention it is locating other tvs that are not mine, but not my Roku tv. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hello Mac0730 jajellis 

        Thanks for posting in the Roku Community regarding the issue you are experiencing with a Roku mobile device not finding your Roku devices.

        Are you making sure that the mobile device that you are using the Roku mobile app with is on the same wireless network and frequency that your Roku device is using?

        Please keep us posted with that information and we will be more than happy to continue assisting you.


        Thanks,
        Danny

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      2 years ago

      Hi gpsnuff,

      Thank you for updating us. We are glad you have already found your device on your mobile app.

      If you have any further questions, please don't hesitate to post them here in the Roku community. 

      We would be more than happy to assist you.

      Thanks,

      Anjelie