Forum Discussion

Mac0730's avatar
Mac0730
Binge Watcher
3 years ago

Roku Mobile app on iOS 16 unable to find devices

I have 5 Roku devices.  When using the Roku Mobile app on my iPad, it find 3 devices.  They are all on the same network (Mesh Network).  I performed both Network & System Restart and the devices that...
jellis's avatar
jellis
Channel Surfer
3 years ago

I’m having a problem. My mobile devices using the Roku app can’t find my TV. Everything was working fine until today is suddenly stop. Mobile app so I can use my earphones. Hope they can fix it.

  • jellis's avatar
    jellis
    Channel Surfer
    3 years ago

    Forgot to mention it is locating other tvs that are not mine, but not my Roku tv. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hello Mac0730 jajellis 

      Thanks for posting in the Roku Community regarding the issue you are experiencing with a Roku mobile device not finding your Roku devices.

      Are you making sure that the mobile device that you are using the Roku mobile app with is on the same wireless network and frequency that your Roku device is using?

      Please keep us posted with that information and we will be more than happy to continue assisting you.


      Thanks,
      Danny

      • Mac0730's avatar
        Mac0730
        Binge Watcher
        3 years ago

        Danny

        As previously stated, “Using Roku Mobile app on my Android phone, I’m able to see all 5 devices.  Only see 3 devices using Apple iOS 16.

        All are wireless connection”

        yes all devices are connected to the same network.  The network is a eero mesh network with 3 units.