Forum Discussion

Mac0730's avatar
Mac0730
Binge Watcher
3 years ago

Roku Mobile app on iOS 16 unable to find devices

I have 5 Roku devices.  When using the Roku Mobile app on my iPad, it find 3 devices.  They are all on the same network (Mesh Network).  I performed both Network & System Restart and the devices that...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Mac0730,

Thanks for reaching out to the Roku Community!

We appreciate you letting us know about this issue with the Roku mobile app not being able to find your Roku devices and we appreciate your letting us know all the troubleshooting steps you've done so far.

If the issue still persists, we recommend checking the Support article here for additional troubleshooting steps: How to install the Roku mobile app | Official Roku Support

Please keep us posted and we'll continue assisting you from there.
 


Best regards,
Mary

  • Mac0730's avatar
    Mac0730
    Binge Watcher
    3 years ago

    Performed the tasks stated in the articles.  Still have the issue.  The 2 devices that are not connecting are 3820R2 and 3811X.  Software version is 11.5.0 build 4312-50
    In the Roku Mobile app on iPad under iOS 16.3.1, when selecting the “Get Help ?” To manually enter IP address, just goes back to Home Screen.

     

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Mac0730,

      Thanks for following up.

      We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

      1. What is the IPad model?
      2. What version is the Roku mobile app
      3. How far are these Roku devices that are undetected from the wireless router?
      4. How far are the Roku devices that the iPad detects the devices from the router?

      We look forward to hearing from you and assisting you with the Roku mobile app issue. Thank you!

       

      Best regards,
      Mary

      • Mac0730's avatar
        Mac0730
        Binge Watcher
        3 years ago

        iPad model MPF12LL/A IPad Pro (10.5 inch)

        Roku Mobile version 8.11.1.1

        i have a mesh network.  1 device is next to mesh unit, the other is above the unit with a wood floor separating.

        Both of these devices were connected during January and beginning of February.  Lost connections and haven’t been able to reconnect