Forum Discussion

superman54's avatar
14 days ago

Roku Media Player Video Playback Issues After 15.0.4 Update: Freezing and Digital Noise

I just updated today to 15.0.4, and started having issues playing videos through the Roku Media player App. The same mp4 I was watching last night without issue suddenly freezes in random areas, turns blocky, or other digital noise appears. I tried multiple USB drives and different video files, all with the same result. 

4800x Roku Ultra

4 Replies

  •  

    Wondering if this is related.  I'm having issues with severe pixelating on all my HDMI inputs. Just started 3 or 4 days ago.  I'm on OS 15.0.4 build 5531 which updated on my TCL TV on 10/1.  Had a FireStick plugged into HDMI2.  Plugged it into HDMI 1 and have the same issue.  Borrowed a Google TV streaming stick from a friend and have the same issue on both inputs.  If I change the HDMI compatibility on the inputs from HDMI 2.0 to HDMI 1.4, the issue goes away for both the FireStick and Google TV sticks.  Is this the same issue with the HEVC playback?  I noticed in a Plex forum that the problem as solved with 15.0.4/5531, but it seems like my issue started with that build.  

    Thanks

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator

    Welcome! superman54​ 

    To help us investigate further, please provide the following details.

    • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
    • App build version (highlight the channel and press the star (*) button of your Roku remote

    Let us know when you can!

    Roku Community Team

  • superman54​

    The source of this issue is almost surely the same as for Plex (Plex uses the same firmware interfaces/APIs and relies on the same file parsing/processing as RMP) - the current build of OS 15.

    I suggest posting in this thread with your device details as requested and make clear that even though you aren't using Plex, RMP and Plex use the same interfaces/APIs/processing and this is the same issue (OS 15 current build).