Forum Discussion

crunchysuperman's avatar
crunchysuperman
Channel Surfer
3 years ago

Roku media player keeps dropping back to menu on Roku TV

I put a Westinghouse Roku TV in the lobby of our business to play an mp4 promo video on loop from a usb stick.  I've got the playback set to loop and it works just fine  . . . . for a while.  It's on...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi crunchysuperman!

We understand that you've taken the troubleshooting steps to fix the issue.
Do you currently have any Bandwidth Saver settings set? It's possible that the channel is timing out with the Bandwidth Saver feature. You can check out this article for further references: How does Bandwidth Saver work.

Please keep us posted what you find out and we will be able to assist you further.
 

Warm regards,

Chel

crunchysuperman's avatar
crunchysuperman
Channel Surfer
3 years ago

Nope.  Turned that off and it was still working when I left, but when I came in this morning it was right back to the screen saver.

At this point, I will probably just pick up a mini media player that goes through HDMI, unless you have another suggestion.

  • RokuArvyS's avatar
    RokuArvyS
    Retired Moderator
    3 years ago

    Hi crunchysuperman

    Thanks for posting in the Roku Community!

    We understand that you've taken the troubleshooting steps to fix the issue with the screen saver; let's work on it.

    You can disable your screensaver by going to Settings> Theme> Screensaver> Screensaver start time> Disable Screensaver.

    Keep us posted so we can further assist you.
    Warm Regards,

    Arvy

    • crunchysuperman's avatar
      crunchysuperman
      Channel Surfer
      3 years ago

      I tried that.  Looping playback still randomly drops back to the main menu.  The only difference now is the screensaver doesn't come on once it happens.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        3 years ago

        Hi crunchysuperman,

        Thanks for the update. We appreciate your efforts in trying to resolve this.

        We'd like to look further into this case and we will need some information to better clarify the issue.

        Please provide us with the information below:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Steps to reproduce the issue you are seeing
        • When did you start seeing this issue occur?
        • Can you provide a photo or video of the issue you're experiencing?

        We will be looking forward to your update. Thank you!

        Regards,

        Rey