I have the same thing all 3 of my ROKU not working but shows connected what is going on with ROKU are they having outages are they going out of business???

Hi Nanny531, Thanks for reaching out here in the Roku Community! We appreciate you for informing us about the experience you had with network issues on your Roku device. Here are a few troubleshooting steps that commonly resolve this issue. Restart your Roku device by navigating to Settings > System Power > (skip if no sub-menu) System Restart. Clear the network information on your Roku device. To do this, go to Settings > System > Advance System Settings > Network connection reset. Then, reconnect once more. Restart your modem/router. Connect to an alternative network such as a mobile hotspot if you're able to connect and maintain a network connection. We hope this works. All the best,Kash

Roku is showing wifi/internet connection but is not connected to the internet

20 Replies

Replies have been turned off for this discussion

RokuERey
Retired Moderator
2 years ago
Hi dc8184,

Thanks for posting, and welcome to the Roku Community!

We'd be glad to further look into this and see how we can get you up and running.

Could you tell us when you started seeing the issue occur? Have you tried rebooting your router or connecting your device to an alternative network to see if you're still seeing this occur?

Let us know more about this so that we can further investigate it. Thanks!

Regards,

Rey
- Bellastar19
  Newbie
  2 years ago
  Internet connection is excellent, roku is still not connecting
  - RokuJechealR
    Retired Moderator
    2 years ago
    Hi Bellastar19,
    
    Thanks for sharing your concern here in the Roku Community!
    
    Could you tell us when you started seeing the issue occur? Have you tried rebooting your router, connecting your device to an alternative network to see if you still see this appear, or connecting to a mobile hotspot?
    
    We'll be eager to wait for your update. Thank you!
    
    All the best,
    
    Chel
- Nanny531
  Newbie
  2 years ago
  i am having the same problem. Even purchased a new roku stick. I use youtube tv. It started on Sept. 2. Was watching tv in the am but in the evening could not connect. Very frustrating.
  - RokuTakashi
    Community Moderator
    2 years ago
    Hi Nanny531,
    
    Thanks for reaching out here in the Roku Community!
    
    We appreciate you for informing us about the experience you had with network issues on your Roku device. Here are a few troubleshooting steps that commonly resolve this issue.
    
    Restart your Roku device by navigating to Settings > System Power > (skip if no sub-menu) System Restart.
    
    Clear the network information on your Roku device. To do this, go to Settings > System > Advance System Settings > Network connection reset. Then, reconnect once more.
    
    Restart your modem/router.
    
    Connect to an alternative network such as a mobile hotspot if you're able to connect and maintain a network connection.
    
    We hope this works.
    
    All the best,
    Kash
makaiguy
Community Streaming Expert
2 years ago
dc8184-
What results do you get when you check your internet connection via Roku menu path Settings > Network > Check connection?
And to help us help you, what Roku models and model numbers are involved. You can find this via Settings > System > About on each Roku.
- phoenix529
  Channel Surfer
  2 years ago
  I am having the same issue. LG Roku TV says it's connected and that signal strengh is 'excellent' yet is not connected. All streaming apps on the tv will not play, producing 'no internet' errors. Also, usually when the Roku TV is connected, the time will display in the upper right corner. It is no longer displayed even though TV says it's connected.
  Other devices in the house are connected to wifi with no issues. Modem/router have been rebooted several times (and power cycled). Did a factory reset of the TV to see if that would help, but no luck. Still fails to connect to internet despite saying it is connected (after setup process). I've run out of ideas on what to do. This started yesterday.
  Any help would be appreciated.
  - RokuArjiemar
    Retired Moderator
    2 years ago
    Hi phoenix529,
    
    Thanks for the post,
    
    We're sorry to hear about your Roku TV having an issue with Wi-Fi. We're happy to assist.
    
    Have you tried changing your wireless network channel?
    
    How far is your Roku TV with your router?
    
    Do you have cellular data so we can try connecting your device to your hotspot?
    
    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.
    Best regards,
    
    Arjiemar
Rex2777
Newbie
2 years ago
I have an even better conundrum for you: A few days ago. My less than a year old Roku Onn TV. Stopped connecting to my Wi-Fi (which has a VPN). It will connect to my phone's hotspot but it will not connect to my Wi-Fi. Other devices in my room (which is away from the Wi-Fi router) will also connect to my Wi-Fi. My phone is also connected to the Wi-Fi. Why does my Roku TV not connect to the Wi-Fi but it will connect to the hotspot which is connected to the Wi-Fi on my phone? Can anyone answer this? Can anyone working for Roku answer this? Just typing that out makes me angry so I'll repeat it.
My Roku TV will only connect to my phone's hotspot. My phone is connected to the Wi-Fi. My Roku TV will not connect to my Wi-Fi. What the **bleep** is happening???
I've rebooted the TV a million times unplugged it did a hard reset. I'm this close to returning it and asking for a new one which just seems ridiculous considering how it will connect to my phone's hotspot (which again is connected to my Wi-Fi) but the TV itself will not connect to the Wi-Fi.
This is really stupid. This is the kind of trouble shooting we go to war over.
Fix your product ROKU!!!!
- RokuEuniceL
  Retired Moderator
  2 years ago
  Hi Rex2777,
  
  Greetings from the Roku Community!
  
  We're glad to assist you with your problem connecting your Roku TV to the Wi-Fi network. We'd like to know more about it so we can determine why it is not connecting. Please provide us with some details.
  
  Have you tried restarting your modem and router? (Unplug it from the wall outlet for a minute and plug it back in right after.)
  
  What error message or code are you getting after trying to connect to your Wi-Fi network on your Roku TV?
  
  How far is your Wi-Fi network from your Roku TV?
  
  Please check out this support article here for more details on common connection error screens and recommended actions.
  
  We'll wait for your update.
  
  Kind regards,
  
  Eunice
  - RokuArjiemar
    Retired Moderator
    8 months ago
    Hi Community Users,
    
    We are locking this thread because the information may need to be updated.
    
    If you are still experiencing issues related to the original topic, here are a few steps you can take:
    
    1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
    
    2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.
    
    Thank you,
    The Roku Community Team

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Roku is showing wifi/internet connection but is not connected to the internet

20 Replies

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