Forum Discussion

dc8184's avatar
dc8184
Newbie
2 years ago
Solved

Roku is showing wifi/internet connection but is not connected to the internet

I have the same thing  all 3 of my ROKU not working but shows connected   what is going on with ROKU   are they having outages  are they going out of business???
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Nanny531,

    Thanks for reaching out here in the Roku Community!

    We appreciate you for informing us about the experience you had with network issues on your Roku device. Here are a few troubleshooting steps that commonly resolve this issue.

    • Restart your Roku device by navigating to Settings > System Power > (skip if no sub-menu) System Restart.
    • Clear the network information on your Roku device. To do this, go to Settings > System > Advance System Settings > Network connection reset. Then, reconnect once more.
    • Restart your modem/router.
    • Connect to an alternative network such as a mobile hotspot if you're able to connect and maintain a network connection.

    We hope this works.

    All the best,
    Kash

Rex2777's avatar
Rex2777
Newbie
2 years ago

I have an even better conundrum for you: A few days ago. My less than a year old Roku Onn TV. Stopped connecting to my Wi-Fi (which has a VPN). It will connect to my phone's hotspot but it will not connect to my Wi-Fi. Other devices in my room (which is away from the Wi-Fi router) will also connect to my Wi-Fi. My phone is also connected to the Wi-Fi. Why does my Roku TV not connect to the Wi-Fi but it will connect to the hotspot which is connected to the Wi-Fi on my phone? Can anyone answer this? Can anyone working for Roku answer this? Just typing that out makes me angry so I'll repeat it.

My Roku TV will only connect to my phone's hotspot. My phone is connected to the Wi-Fi. My Roku TV will not connect to my Wi-Fi. What the **bleep** is happening???

I've rebooted the TV a million times unplugged it did a hard reset. I'm this close to returning it and asking for a new one which just seems ridiculous considering how it will connect to my phone's hotspot (which again is connected to my Wi-Fi) but the TV itself will not connect to the Wi-Fi.

This is really stupid. This is the kind of trouble shooting we go to war over.

Fix your product ROKU!!!!

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Rex2777,

    Greetings from the Roku Community!

    We're glad to assist you with your problem connecting your Roku TV to the Wi-Fi network. We'd like to know more about it so we can determine why it is not connecting. Please provide us with some details.

    • Have you tried restarting your modem and router? (Unplug it from the wall outlet for a minute and plug it back in right after.)
    • What error message or code are you getting after trying to connect to your Wi-Fi network on your Roku TV?
    • How far is your Wi-Fi network from your Roku TV?

    Please check out this support article here for more details on common connection error screens and recommended actions.

    We'll wait for your update.

    Kind regards,

    Eunice

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      8 months ago

      Hi Community Users,

      We are locking this thread because the information may need to be updated.

      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

      Thank you,
      The Roku Community Team