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Schmidttaylor's avatar
Schmidttaylor
Channel Surfer
3 years ago

Roku hasn’t fixed hotel Wi-Fi issue yet

This has actually been posted before I think back in 2019, and yet there’s still no fix that I know of for the dorm/hotel connection issue. The prompt for connecting doesn’t always come up (more often it doesn’t). We have a 5th wheel and travel so it helps when we can use the Wi-Fi. So 4 years later do we have a fix? Not just restarting anything, we need an actual new set up. An update. Figure it out. 

update: I’ve tried the network update, network reset, tried over and over again. It’s really random when it decides to work. Here’s the other thread I was referring to where others tried to post their concerns and no real fixes were available. https://community.roku.com/t5/Wi-Fi-connectivity/Roku-not-showing-hotel-prompt/td-p/501664/page/3

tv & player wifi

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Schmidttaylor

    Thank you for the post.

    If you are encountering difficulties connecting your Roku device to hotel Wi-Fi networks, there are a few troubleshooting steps you can try:

    • Check for Software Updates: Ensure that your Roku device is running the latest software version. To manually check for updates, go to the "Settings" menu, select "System," and then choose "System update." Updating to the latest software version might include improvements or bug fixes related to network connectivity.
    • Reset Network Settings: You can try resetting the network settings on your Roku device. Go to the "Settings" menu, select "Network," and then choose "Set up connection." Follow the on-screen instructions to reconnect your Roku device to the hotel Wi-Fi network.
    • Contact Hotel or Network Provider: If you're experiencing persistent issues with hotel Wi-Fi connections, it may be beneficial to contact the hotel's IT support or the network provider's customer support. They might be able to assist you with any specific network settings or configurations required for connecting a Roku device.

    We hope it helps!


    Warm regards,
    Lianna

    • Schmidttaylor's avatar
      Schmidttaylor
      Channel Surfer
      3 years ago

      I have done the first two. I’m not at a hotel I’m in my rv so it’s not as easy as just calling and figuring out, it’s a very basic Wi-Fi in a campground in the mountains. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        3 years ago

        Hi Schmidttaylor,

        Thanks for posting to the Roku Community!

        We're happy to help you with your problem connecting to your Wi-Fi network. We'd like to know more about the issue you ran into.

        • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV-specify TV)
        • How far is your device from your network router?
        • What do you see on your screen when trying to connect to your network? (before putting in the network credentials)
        • Is there any error message or code you are getting after trying to connect to your network? (after putting in the network credentials)
        • Do you have cellular data, so we can try connecting your device to your hotspot?

        With detailed information, we will be able to assist you further.
        Best regards,

        Eunice