Forum Discussion

Fitzy147's avatar
Fitzy147
Newbie
7 months ago

Roku Express drops WiFi on a regular schedule

My Roku Express that is literally only 4 foot from the router has started to drop wifi signal at regular intervals over the last few weeks. I have restarted, restored factor defaults, updated etc but it still drops wifi at least twice a day and always at a quarter to an hour (especially 9:45PM PST). If I'm not actively using it, I don't know if additional drops happen. I have also reset my router and ensured that it is at peak signal strength. 

Additionally, when I check the connection it always immediately connects to the router and says it had great signal strength. 

I have another Roku Express on a different level and a Roku Stick also right next to the router, neither of these are experiencing similar problems. 

Does anyone have any ideas what I may be able to do to fix this. 

tv & player wifi

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Welcome to the Roku Community, Fitzy147!

    Thanks for letting us know about this issue you had with the Roku Express since it keeps disconnecting from your W-Fi, and we appreciate the troubleshooting steps you have taken so far. We would like to gather more details to investigate further. Can you please provide the following information below?

    • Did we recently make any changes to your network or network provider?
    • Do you have cellular data so we can try connecting your device to your hotspot?

    With detailed information, we will be able to assist you further.

    Thanks,
    John