Forum Discussion

mderning's avatar
mderning
Reel Rookie
2 days ago
Solved

Roku Express 4K+ no connection

3 year old express 4k+ was working fine until a couple days ago. when i tried to turn on the device - which turns on the visio tv - i got a tv message that there is no device for that input. since i ...
tv & player support
  • mderning's avatar
    mderning
    2 days ago

    Ok, all is well if a little weird. Since this Visio TV has only one 4K UHD slot I was using an Insignia switch box with a Blu ray player and the Roku plugged in. Tried the Blu ray player and it worked. (The Roku had a new HDMI cord). Switched to the Roku and it failed (I also tried the other switch box slots). Then took the output cord from the switch box and plugged it into the Roku. Didn't expect it but it worked. It no longer likes the switch box. I've only got so much time left in life so I'm not sweating it. Not using the DVD player much anyway. 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 days ago

Hello mderning​

We appreciate the troubleshooting steps you have taken to try to fix the connection issue of your Roku device.

Could you send us a photo of the TV screen showing the error message? Also, we'd like to know the current software version of your Roku device.

We'll wait for your reply.

Roku Community Team

mderning's avatar
mderning
Reel Rookie
2 days ago

Ok, all is well if a little weird. Since this Visio TV has only one 4K UHD slot I was using an Insignia switch box with a Blu ray player and the Roku plugged in. Tried the Blu ray player and it worked. (The Roku had a new HDMI cord). Switched to the Roku and it failed (I also tried the other switch box slots). Then took the output cord from the switch box and plugged it into the Roku. Didn't expect it but it worked. It no longer likes the switch box. I've only got so much time left in life so I'm not sweating it. Not using the DVD player much anyway. 

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    20 hours ago

    Thanks for the update!

    Glad to hear it's now working. If you have any other concerns or inquiries, feel free to contact us. 

    Happy Streaming!💜

    Roku Community Team