Forum Discussion

ISimion's avatar
ISimion
Newbie
3 years ago
Solved

Roku Express 4K+ Doesn't Have an Option For Searching Channels

Hi, I have bought a Roku Express 4K+ from ebay from US, since this version (4K+) of the streaming player wasn't available in Romania. I set it up (in Romania) and everything works fine, except I ca...
tv & player features
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    ISimion

    Thanks for the inquiry.

    Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


    Thanks,
    Danny

ISimion's avatar
ISimion
Newbie
3 years ago

Yeah, this is not a solution, this is just a broad answer that could mean anything. I specifically said I know HBO Max channel is available in my region, however Roku won't let me have it, it is more a Roku issue than a channel issue.

Any tips on how to solve my issue?

 

Please see proof attached:

renojim's avatar
renojim
Community Streaming Expert
3 years ago

ISimion, there is no solution for your problem.  If you're not in a region that Roku officially supports there will be many channels/apps and features that aren't available to you.  It doesn't matter if a service is available on another platform.  Most providers will not make their channel/app available on Roku devices in regions Roku doesn't officially support.  Sorry, but it's not Roku's call; it's up to the provider and many don't even understand how it works.

  • BISimion's avatar
    BISimion
    Reel Rookie
    3 years ago

    You are saying that is not Roku call, but in the same time you said that it might be I am in the case for a region that Roku doesn't officially support. Apologies, but it seems to me that officially supporting other regions is exactly Roku's call.

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      BISimion, agreed and maybe someday Roku will support your region, but for now the only "solution" is to move to a region they do support.  There could be any number of reasons why your region isn't supported.  It's not as simple as throwing a switch and I'm sure there's all kinds of logistics involved if not a boatload of lawyers.  I doubt it will happen overnight and don't expect any kind of official answer from Roku about if or when they'll support it.  Announcements are generally made in their blog.

      Roku Blog | Roku

      • BISimion's avatar
        BISimion
        Reel Rookie
        3 years ago

        Even quoting the word solution, I cannot understand how an expert can be suggesting relocation of one's man livelihood in order to receive a service, and even so, country relocation, this is crazy.