Forum Discussion

Melvin_tm's avatar
Melvin_tm
Channel Surfer
2 years ago

Roku express 4k device not working

I had my Roku express 4k device with me for over a year now.

Just until yesterday the remote and the mobile app remote stopped responding.

I changed the batteries with brand new ones and it still did not work.

I turned the device off and unplugged it from the TV and outlet. Also gave it 30 seconds before connecting it back. Also hit the reset button behind the Roku device for 10 seconds and my Roku is reset but my physical Roku remote and mobile Roku remote is not responding.

I tried calling the customer care. But there is no number to contact.

Kindly provide help. Any help is much appreciated with thanks.

TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Melvin_tm

    Thanks for posting, and welcome to the Roku Community.

    We see that you're having trouble with your Roku streaming device, and we'd want to help you with this. Kindly send us a PM here in the Roku Community and we'll discuss things further regarding the issue you encountered.

    We look forward to hearing back from you.

    All the best,
    Kash