Forum Discussion

Maddieallen23's avatar
Maddieallen23
Newbie
10 months ago
Solved

Roku dorm and hotel connect step 4 issues

I am having issues connecting my Roku device to my dorm WiFi. I just purchased this Roku tv and have followed all the steps in activating and updating it. When I select the dorm/hotel option a prompt appears with steps. Following these steps I connect to the direct Roku WiFi. I am confused on the last step. “Launch a browser” to fill out more information. When I open safari nothing comes up. I am confused as to where I need to go to fill out the rest of this information to finish connecting my tv. 

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    6 months ago

    Hi Eddiecuervo,

    Greetings from the Roku Community!

    We'll be glad to help you connect your Roku device or TV to a hotel or dorm connection.

    Open the Settings menu on your Roku device to initiate the connection.

    1. Press the Home button on your Roku remote. 
    2. Scroll and select Settings.
    3. Select Network.
    4. Select Set Up connection.
    5. Select Wireless.
    6. From the list of available networks, choose the wireless network for the hotel or college dorm. If you do not see the network, select Scan again to see all networks.
    7. After your Roku device connects to the network, select I am at a hotel or college dorm.

    Hope you'll find this info useful. Let us know in case you still have any questions.

    Best regards,
    John

6 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    10 months ago

    Once you open a browser such as Safari, you have to try connecting to a web site. If the dorm/hotel system is configured correctly, it will redirect you to the web page you need to use to enter your credentials. Once you do that, the Roku disconnects from your phone and links to the Hotel/dorm network and you should be good to go.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      10 months ago

      Note that the Roku (TV in this case) must already be configured and linked to your Roku account before you can use the dorm connect feature.

      If you need to do this, you'll need to temporarily use a different network, such as the WiFi hotspot on a phone, to do the initial setup and connection to your Roku account.

  • Eddiecuervo's avatar
    Eddiecuervo
    Newbie
    7 months ago

    How do I connect to the Roku like it says I can find it on my cellphone 

     

     

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      6 months ago

      Hi Eddiecuervo,

      Greetings from the Roku Community!

      We'll be glad to help you connect your Roku device or TV to a hotel or dorm connection.

      Open the Settings menu on your Roku device to initiate the connection.

      1. Press the Home button on your Roku remote. 
      2. Scroll and select Settings.
      3. Select Network.
      4. Select Set Up connection.
      5. Select Wireless.
      6. From the list of available networks, choose the wireless network for the hotel or college dorm. If you do not see the network, select Scan again to see all networks.
      7. After your Roku device connects to the network, select I am at a hotel or college dorm.

      Hope you'll find this info useful. Let us know in case you still have any questions.

      Best regards,
      John

      • 2010's avatar
        2010
        Newbie
        2 months ago

        After I click on hotel and dorm connect it says connect to "Direct-roku-66v-663AD7