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MJackson's avatar
MJackson
Reel Rookie
3 years ago

Roku device stopped working with Mitsubishi 40153 tv after update

I have a Mitsubishi LT 40153 TV. The Roku 3930X stopped working after I did an update. Now I just get a blue screen.  When I connect it, it thinks it's a DVD player under movies. The other choice is ...
TV & Player Setup
MJackson's avatar
MJackson
Reel Rookie
3 years ago

Thanks Mary.  It is plugged into a USB adaptor that's plugged into a surge protector.  Per my original note, it works on a Dynex TV but not the Mitsubishi TV--both plugged in the same way.  

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

MJackson

Thanks for your reply. 

We can try to troubleshoot the device and resolves the issue. Follow the suggested tips below:

  • Power cycle your TV and Roku device by unplugging them from the power source for at least 10 seconds, then plug them back in.
  • Make sure you have selected the correct input (source) selected on your TV
  • The video cable is not connected properly or the cable is faulty (try using a different one)
  • Try connecting the Roku player to a different input on the TV 

For additional troubleshooting, you may also refer to this link: What to do if you cannot see the picture from your Roku® streaming player on your TV. 

Keep us posted on what you find out. 


Regards,
Nimfa