Forum Discussion
Kari331
2 years agoReel Rookie
My TV won't even connect to my hotspot
atc98092
2 years agoCommunity Streaming Expert
When you are reporting a problem like this, it's critical to know a couple of things. First, what model Roku? If it's a Roku TV, who was the manufacturer, and for a Roku player what is the exact model number? You can see the model number under Settings/System/About.
For WiFi connection issues, you need to provide the following:
- Does the Roku see your WiFi but is rejecting the connection?
- Does the Roku not even see your network?
- Does it see any networks (such as a neighbor's, not that we're trying to connect to it)?
- Are you connecting to a router that was provided by your Internet provider (such as a cable company) or your own personal router?
With the above information, then someone can offer some more specific suggestions to get you connected.